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Business Support

How Our Small Business IT Support Service Will Benefit You?

Just like you we are entrepreneurs, so we know that your time and resources are precious and that you need to be focused on what's most important. As such you can be confident that with your IT placed in our hands, your time will not be wasted. Leverage our small business IT support expertise and passion for small business success to your advantage - whether that's providing IT support to your employees or protecting your critical IT network and data. We can install and maintain all your IT equipment from your Server's, PC's, Printers to Network Switches, Routers, Wireless Access points and more.

No matter which of our services you utilise, you can count on experiencing our remarkable service commitment, delivered by a company that is 100% committed to your success and satisfaction.

Our Products & Services:

Sophos Endpoint Protection – Business

We can protect all of your laptops, desktops and email without stretching your antivirus budget. Our integrated solution secures your Windows, Mac, Linux and virtualised systems against malware, adware and suspicious files and behaviour. We help you control web usage, devices and applications, and provide protection for Microsoft Exchange. We make it easy to install, manage and use—saving you time and money. It’s all one license that includes unlimited 24/7 support, free security updates, software upgrades, home use and more.

Hosted Exchange Email

We can now offer our clients a complete hosted exchange email environment. Perfect for those small businesses who may not want to invest in buying and maintaining their own in-house system. As hosted Exchange is cloud-based, it can be accessed from anywhere – using Outlook on your desktop, browser or mobile device. Our package includes massive 25GB mailboxes, shared calendars and contacts, Anti-Spam/Virus, triple-hosted resilience, 99.9% SLA.

Cloud Based Backup

Ideal IT Services is also offering a fully monitored cloud based backup solution.  Perfect for businesses who recognise the importance of an offsite backup, but dont want to be having to change tapes on a daily basis and taking them offsite.  Not only is this cheaper as no extra hardware is required, but also comes with the added peace of mind that we are monitoring this on a daily basis for you.

24/7 System Monitoring

We offer to a complete 24/7 monitoring service, which will automatically check your IT systems for problems. Any problems highlighted by the system are often resolved before you or your staff are aware that a problem existed. As well as checking the basics (such as backup status, virus updates and server disk space) we monitor your server event log to detect errors and possible hacking attempts.

Remote Support

Ideal IT Services are now able to offer all existing and new clients remote support. When you have a problem which doesn't necessarily warrant a call out but for which you need support, we can now connect and share control of your computer remotely to resolve your issues quickly and securely.

Our Support Packages

We offer a range of support packages designed to meet your requirements and to fit in with how you and your business work. Please take a look at the packages we offer below and call us now on 01778 485551 to discuss your support requirements.

What our clients say...
"We had issues with our IT for some time. We needed to have access both at the office and remotely. Paul has been fantastic at getting us all up and running at a reasonable cost. He always provides you with different cost options in order that you can select based upon your budget/needs and the advice he provides is excellent. Any issues we have had he has responded very quickly (even very late at night) which is what you need when you are trying to run a business. I would recommend Ideal IT Services to anyone looking for IT help/support and services."

Nicky Gough
SNG Electrical Ltd



Pay As You Go
Call out Fee £35 then chargeable at £50 per hour.  Other services if taken out are invoiced for monthly.  As a Pay As You Go package client you get the following benefits:



  • Fixed price work available.  Please ask for a no obligation quotation.
  • Remote support available. No call out fee required.
  • 24/7 system monitoring and quarterly server health checks available. 
  • Discounted rates available on Anti Virus/Anti Spam solutions.
  • Discounted rates available on Cloud based solutions.
  • As a Pay As You Go package client we aim to respond to your request for support within 4 hours.
Professional
You pay for a number of hours support up front and these hours are credited to your account and used as you wish. Other services if taken out are invoiced for monthly.  As a Professional package client you get the following benefits: 
 
  • No call out fees.
  • 24/7 system monitoring and quarterly server health checks available. 
  • Remote support available.
  • Discounted rates available on Anti Virus/Anti Spam solutions.
  • Discounted rates available on Cloud based solutions.
  • As a Professional package client we aim to respond to your request for support within 3 hours. 
Ultimate
Fixed fee pay monthly clients. We visit you and carry out a free, no obligation site survey. During the survey we will make a note of all your network equipment. Using this information we will agree with you a set monthly fee. As an Ultimate package client you get the following benefits:

  • Inclusive 24/7 system monitoring.
  • Inclusive quarterly server health check.
  • Inclusive annual site review.
  • Unlimited telephone, remote and onsite support on all existing onsite equipment.
  • No call out fees.
  • Discounted rates available on Anti Virus/Anti Spam solutions.
  • Discounted rates available on Cloud based solutions.
  • As an Ultimate package client we aim to respond to your request for support within 3 hours.
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